Quality of Care and Capacity Building Officer

Relief International is an international non-profit organization that partners with communities impacted by conflict, climate change and disaster to save lives, build greater resilience and promote long-term health and wellbeing.

Our team of more than 7,000 staff and local volunteers work in 15 countries across Africa, Asia, and the Middle East, providing Health and Nutrition, WASH (Water, Sanitation, and Hygiene), Education and Livelihoods programming that creates the foundation for community resilience.

We do this by working with local actors to develop safe and inclusive local programming that is evidence based, conflict sensitive, climate smart, and reaches those in need.

Job Purpose:
The Quality of Care and Capacity Building Officer is responsible for supporting and improving the quality, safety, effectiveness and standardization of health services provided through RI-supported health facilities in accordance with the MoPH BPHS and EPHS, national guidelines, protocols, standards and RI program requirements.
The position will lead and coordinate quality-of-care assessments, supportive supervision, quality improvement initiatives, clinical/service audits, capacity-gap identification, training needs assessments, staff coaching, mentoring and follow-up.
The officer will ensure that findings from quality assessments are translated into practical capacity-building and corrective-action interventions, and that improvements are monitored over time.

MoPH standards

RI policies and program standards. Identify gaps affecting the quality, safety, accessibility and continuity of health services.

Conduct or support

Clinical/service audits

Record reviews

Patient-flow assessments

Facility assessments

Case reviews

Mortality/morbidity reviews where applicable

IPC assessments

Patient-satisfaction/feedback reviews. Develop facility-specific Corrective and Improvement Action Plans based on assessment findings. Follow up action plans and verify whether identified gaps have been addressed.

Promote a culture of continuous quality improvement (CQI) within RI-supported facilities

Follow the QQM(Structure indicator, Content of care or vignettes and out come indicator or exit interview by HFs level and to achieve the a good performance. Support health facilities to establish and strengthen facility-level Quality Improvement Teams/Committees. Document good practices, lessons learned and successful quality-improvement interventions.

Supportive Supervision

Develop and implement a regular supportive-supervision schedule for RI-supported facilities. Conduct joint supervision visits with relevant technical/program staff when required.

During supervision, assess

Service availability

Quality of clinical care

Staff competency

Clinical standards

Maternal and newborn health

Child health

Immunization

Nutrition

Communicable diseases

Mental health/MHPSS

Emergency services

Infection prevention and control

Pharmacy and rational medicine use

Laboratory services

Referral systems

HMIS/documentation

Patient safety and dignity. The officer will identify gaps and work with facility management and technical teams to develop realistic improvement measures.

Data, Monitoring and Analysis

Review relevant health-facility and program data to identify quality gaps and trends. Work closely with MEAL/HMIS staff to ensure that quality-related data are accurate and useful. Analyze selected QoC indicators and service-delivery trends.

Use data to identify priority areas for

Supervision

Training

Mentorship

Quality improvement. Participate in data-quality assessments when required. Ensure that findings from assessments and training are documented and used for program decision-making.

Quality Improvement Projects

The officer will support facilities to design and implement practical Quality Improvement (QI) projects.

For example

Problem: Poor ANC follow-up. Assessment: Identify whether the problem is related to staff competency, counseling, patient tracking, community awareness, workload or another factor. Intervention: Coaching + improved counseling + patient follow-up system. Measurement: Monitor ANC follow-up before and after intervention. Action: Continue, modify or scale up the intervention based on results. The officer should ensure that QI activities are measurable, evidence-informed and linked to identified service-delivery problems.

Coordination and Stakeholder Engagement

Coordinate with the PPHD and relevant MoPH technical departments on quality-of-care issues. Participate in relevant provincial health coordination meetings. Coordinate with RI technical teams and other implementing partners to avoid duplication of training and capacity-building activities. Support communication of MoPH policy, guideline and protocol updates to RI-supported facilities. Maintain professional relationships with facility managers, technical staff and provincial health authorities.

Reporting and Documentation

Prepare and submit

Monthly QoC reports

Quarterly QoC reports

Supportive supervision reports

Training reports

Training Needs Assessment reports

Capacity-building plans

Facility assessment reports

QI Committees reports

Corrective Action Plans

Action-plan follow-up reports

Lessons learned

Success stories and best practices. Maintain a Quality Improvement and Corrective Action Tracker.

• Education background: Bachelor's degree in Medicine (MD), MD+ Specialization and MD+MPH, Master's degree in Public Health, Health Management, Quality Improvement or a related field is an advantage, the female candidate is point plus.

• Professional Experience: Minimum 3–5 years of relevant experience in the health sector, experience working with BPHS/EPHS is highly desirable, experience with an NGO/INGO, MoPH, PPHD or health-service delivery organization is preferred.

• Demonstrated experience in:

• Quality improvement.

• Supportive supervision.

• Capacity building.

• Training/mentoring.

• Health-facility assessment.

• Clinical/service-quality monitoring.

4.Required Technical Skills: The candidate should demonstrate knowledge of BPHS

EPHS

• MoPH health-service standards

• Quality Assurance (QA)

• Quality Improvement (QI)

• Performance improvement Plan(PIP) implementation and Follow up.

• Supportive supervision.

• Clinical/service audit.

• Infection Prevention and Control.

• Patient safety

• Training Needs Assessment.

• Coaching and mentoring.

• Root Cause Analysis.

• Corrective Action Plans.

• HMIS and health data.

• Facility assessment.

• Referral systems.

• Quality of Care and Quality Improvement:

Develop and implement a facility-level and provincial Quality of Care Improvement Plan in coordination with the Health/Program Technical Manager. Conduct regular quality-of-care assessments of RI-supported BPHS/EPHS health facilities.

Monitor compliance with

Standard Operating Procedures (SOPs)

Infection Prevention and Control (IPC) standards

Patient safety

IPC

Documentation and record keeping

Referral practices

Rational use of medicines

Equipment and facility readiness

Patient/client experience. Provide immediate constructive feedback to health-facility staff. Use supervision visits as an opportunity for on-the-job coaching and mentoring, rather than only identifying problems. Prepare supervision reports and share key findings with relevant managers. Maintain a tracking system for outstanding supervision findings and corrective actions.

Capacity Building and Training

Conduct regular Training Needs Assessments (TNA) based on quality-assessment and supervision findings of health facility staff to address their learning needs. To prepare and developing annual, Quarterly and monthly training plan for training activities to provide and developing curriculums and guidelines.

To prepare training plans for training courses and update them regularly

To prepare training budget for each training. To prepare required useful training aids and materials. To conduct training according to the plan to enhance the knowledge, skills and behavior of health facility staff.

To coordinate and facilitate

Refresher trainings

On-the-job training

Coaching

Mentorship

Technical orientations

Training of Trainers (ToT)

Practical/clinical skills sessions. Ensure that training priorities are based on identified competency gaps and program needs. Develop or adapt training materials, presentations, job aids and practical tools in accordance with MoPH and RI standards. Conduct pre- and post-training assessments where appropriate. Conduct post-training follow-up to determine whether staff have applied the knowledge and skills acquired. Supportive supervision of clinical staff in the province and follow up of trained topics to ensure the quality of staff activity. To provide training data for health management team if required. To develop training materials and guidelines. To maintain and update training database. To prepare monthly and quarterly training reports. Reports should include (but are not limited to): pre and post-test results, methodology followed during training, topics thought, knowledge/know-how and skills acquired by trainees, participation rate and an evaluation of the training by the participants as well as the findings of post-training monitoring visits. To carry out specific training, support, and other capacity building activities for health facility staff. To carry out field mission to ensure a smooth and efficient implementation of the skills/knowledge acquired by health facilities’ staff. Post training visits aim i) to ensure that training components are effectively applied in the field, ii) to provide complementary information and feed-back to trained staff. To develop, with the Deputy technical project manager, a capacity building component for sub-office staff and provide on-job training where and when needed. Maintain an updated database of staff training and capacity-building activities.

BPHS and EPHS Compliance

The officer will support RI facilities to maintain compliance with relevant BPHS and EPHS requirements, including:

Service availability

The interested candidates should submit their RI Application letter with a CV and with three references. Please Mention the announced position vacancy number in the email subject please like (RI-NIM-SAFE-2026-13)

Via email: [email protected]

Note: Only shortlisted candidates will be contacted

Please download the RI application form through below link. fill and send it along with your CV: :

https://www.acbar.org/Document/5489070751.DOCX

Uphold and promote RI’s commitment to ensuring the safeguarding and safety of the vulnerable communities we serve. Consistent with RI’s safeguarding and protection policies, ensure all people who come into contact with Relief International are as safe as possible.

Safeguarding

Uphold and promote RI’s commitment to ensuring the safeguarding and safety of the vulnerable communities we serve. Consistent with RI’s safeguarding and protection policies, ensure all people who come into contact with Relief International are as safe as possible.

Relief International values

We uphold the Humanitarian Principles: humanity, neutrality, impartiality, and operational independence. We affirmatively engage the most vulnerable communities. We value:

Inclusiveness

Transparency and Accountability

Agility and Innovation

Collaboration

Sustainability