UA Telecom – Sales, Marketing, CRM & Digital Media Career Opportunities

About the Company

UA Telecom is a dynamic and rapidly expanding Internet Service Provider (ISP) in Afghanistan. with operations dating back to 2013. We deliver reliable, high-speed internet services nationwide, utilizing technologies such Wireless, Fiber Optic, Microwave, and VSAT Platforms. Our focus is on providing practical, efficient connectivity solutions tailored to the unique needs of businesses, organizations, and individuals. As we continue to expand, we are dedicated to making a tangible impact by creating local job opportunities and fostering long-term social development in Afghanistan.

For more information, visit www.uatelecom.af

Job Summary

UA Telecom, a leading Internet Service Provider (ISP) in Afghanistan, is expanding its commercial operations to strengthen customer acquisition, enterprise connectivity, and digital brand presence across regional markets.

We are seeking high-performing, target-driven, and customer-focused professionals to join our growing organization.

SALES & Marketing DIVISION

1. Digital Sales & Marketing Executive – (Female Only)

Relevant Experience: 1–3 Years (Sales / Call Center / Customer engagement Preferred)

Role Overview:

Responsible for managing inbound digital leads, engaging prospective customers through social media and online channels, promoting UA Telecom services, and converting inquiries into active customers. The role also includes social media management and coordination with Sales and Technical teams for lead handover, quotations, site visits, and service activation.

Key Responsibilities:

• •       Manage and respond to inbound digital leads and customer inquiries
  •       Engage customers via social media, phone, WhatsApp, and online platforms
  •       Promote UA Telecom products, services, and offers
  •       Identify customer needs and qualify sales opportunities
  •       Maintain structured follow-up for conversion and customer acquisition
  •       Handle social media management and content support.
  • Coordinate with Field Sales and Technical teams for:
    •       Site surveys
    •       Technical assessments
    •       Quotations and service activation
  •       Maintain accurate records of leads, interactions, and sales activities
  •       Ensure smooth customer onboarding and service delivery coordination

2. Sales Officer (Male) – Kabul, Kandahar, Mazar-e-Sharif

Relevant Experience: 1–3 Years

Role Overview:

Responsible for field-based sales operations, customer acquisition, and promotion of ISP connectivity solutions across assigned regions.

Key Responsibilities:

• •       Conduct field visits to acquire new customers
  •       Promote internet and enterprise connectivity solutions
  •       Develop and manage sales pipeline and leads
  •       Achieve monthly and quarterly sales targets
  •       Maintain accurate sales records and reporting
  •       Coordinate with technical teams for installation and service delivery

3. Sales Supervisor (Male) – Kabul, Kandahar, Mazar-e-Sharif

Relevant Experience: 3–5 Years

Role Overview:

Responsible for supervising sales operations, leading sales teams, and ensuring achievement of revenue and business growth targets.

Key Responsibilities:

• •       Lead and supervise sales team performance
  •       Own team targets, revenue achievement, and pipeline growth
  •       Monitor KPIs and ensure sales discipline
  •       Train, coach, and develop sales staff
  •       Conduct field supervision and client engagement support
  •       Prepare sales forecasts, reports, and performance analysis
  •       Manage key enterprise and high-value customer accounts

4. Social Media & Graphic Designer – Kabul (Head Office)

Relevant Experience: 3–5 Years

Role Overview:

Responsible for managing UA Telecom’s digital presence and developing creative marketing content to support brand visibility, engagement, and customer acquisition.

Key Responsibilities:

• •       Design visual content for digital and print platforms
  •       Manage social media platforms and content strategy
  •       Execute digital advertising campaigns (Meta, LinkedIn, etc.)
  •       Create engaging creative content (graphics, videos, motion designs)
  •       Ensure brand consistency across all communication channels
  •       Monitor campaign performance and engagement metrics
  •       Support marketing activities that drive customer acquisition

5. Senior CRM Officer – Kabul (Head Office)

Relevant Experience: 3–5 Years

Role Overview:

Responsible for managing customer relationships, overseeing daily CRM operations, ensuring timely resolution of customer inquiries and complaints, coordinating with cross-functional teams, and driving customer retention initiatives to deliver an exceptional customer experience while supporting business growth and service excellence.

Key Responsibilities:

• • Manage customer inquiries, complaints, requests, and service escalations
  • Deliver professional customer support through phone, email, online platforms, and in-person interactions
  • Monitor CRM/UCRM tickets and ensure timely follow-up until resolution
  • Maintain accurate customer records, contracts, and CRM documentation
  • Coordinate customer lifecycle activities including renewals, amendments, suspensions, and service activation
  • Communicate service updates, maintenance schedules, and billing information to customers
  • Coordinate with Technical, NOC, Sales, Finance, Billing, and Field Operations to ensure prompt issue resolution
  • Generate customer retention, upselling, cross-selling, and renewal opportunities
  • Prepare CRM reports, customer service statistics, complaint analysis, and performance reports
  • Support and mentor junior CRM team members while ensuring service quality standards
  • Analyze customer feedback and recommend improvements to customer experience and service quality
  • Maintain confidentiality of customer and company information

Sales Roles

Strong communication, persuasion, and customer handling skills

Ability to manage structured follow-ups and high-volume customer interactions

Ability to work under pressure in field environment

Proven ability to engage customers and convert inquiries into successful outcomes

Strong communication, negotiation, and customer handling skills

Target-oriented and performance-driven mindset

Field adaptability for outdoor/operational environments (where applicable)

Understanding of solution-based selling for telecom/internet services

Graphic/ Digital Media Role

Ability to create platform-optimized content for Facebook, Instagram, TikTok, LinkedIn, and YouTube

Experience in managing digital campaigns focused on engagement, reach, and lead generation

Understanding of brand storytelling, content psychology, and audience targeting principles

Ability to produce both static and short-form video content aligned with marketing goals.

Proficiency in Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, After Effects)

Experience in social media management and digital campaigns

Strong creativity and visual storytelling ability

Proficiency in digital communication tools (social media platforms, messaging apps, and online channels) for lead engagement and customer interaction management.

Digital Lead Generation & Customer Acquisition

Sales Conversion & Relationship Management

Social Media Management & Digital Engagement

CRM Role

Strong customer relationship management and customer service skills

Experience handling customer complaints, escalations, and retention initiatives

Strong understanding of CRM systems and customer lifecycle management

Excellent communication, coordination, and interpersonal skills

Ability to work with cross-functional teams in a structured corporate environment

Strong analytical, problem-solving, and reporting skills

Ability to prioritize multiple customer cases and meet service response timelines

Customer-focused mindset with commitment to service excellence and continuous improvement

General Requirements (Basic Eligibility)

Bachelor’s degree in related field or equivalent professional experience

Fluency in Dari and Pashto

Working knowledge of English (written and spoken)

Ability to work in structured corporate environment

Telecom / ISP/service industry experience preferred

Interested candidates are encouraged to submit their applications by October 15, 2026. To apply, please send your updated CV to [email protected]. Please ensure the position title and vacancy number are included in the subject line of your email.

Notes

Only shortlisted candidates will be contacted

Female candidates are encouraged to apply

UA Telecom is an equal opportunity employer committed to fair and merit-based recruitment