Receive and assist customers professionally and respectfully.
Verify customer and transaction information before processing payments.
Process customer payments accurately through the approved POS system.
Issue approved receipts or transaction references to customers.
Operate and safeguard the assigned POS terminal and related equipment.
Collect and safeguard customer cash and maintain accurate cash records.
Support daily reconciliation of POS transactions, cash collected, receipts, and deposits.
Immediately report cash shortages, excesses, transaction discrepancies, and operational issues.
Identify and report failed, pending, reversed, duplicate, or disputed transactions.
Maintain required daily transaction and operational reports.
Handle customer complaints professionally and escalate unresolved issues to the supervisor.
Protect customer, government, and transaction information and maintain confidentiality.
Follow all approved cash-handling, POS-security, fraud-prevention, and operational procedures.
Coordinate with the assigned government focal person regarding operational and customer-service matters.
Maintain proper attendance, discipline, handover, and accountability at the assigned location.