Intern

. Purpose of the Position

The Customer Service Intern serves as a frontline point of contact between HesabPay and its customers. The Intern will answer questions, guide customers through approved processes, provide first-level technical and transaction support, register complaints, and coordinate with relevant internal teams when an issue requires escalation. This is an entry-level position. The successful candidate is not expected to have previous work experience. Zinzir Ltd will provide role-specific orientation and training; however, the candidate must already possess the mandatory academic qualification, language fluency, basic technical ability, and professional conduct required for the role.

Equal Opportunity and Accuracy of Information

Selection will be based on the stated requirements and the candidate's demonstrated ability to perform the role. Applicants must provide complete and accurate information. Any material misrepresentation, forged document, or concealment of relevant information may result in disqualification or termination of employment, subject to applicable requirements and Zinzir Ltd procedures.

Minimum Requirements

• At least a bachelor’s degree from a recognized university.
• Good computer skills, particularly in Microsoft Word and Excel.
• Fluency in Pashto, Dari, and English, both written and spoken.
• Strong communication, coordination, and organizational skills.
• Willingness to participate in field activities and travel when required.
• Strong attention to detail, teamwork, accountability, and willingness to learn.

Key Responsibilities

Support daily operational and administrative activities across assigned functions.

Assist with government tariff collection coordination and account verification.

Coordinate with branches, agents, merchants, and other relevant stakeholders.

Respond promptly and professionally to customer inquiries through assigned communication channels.

Provide multilingual customer support in English, Pashto, and Dari.

Guide customers on approved HesabPay services, procedures, charges, transactions, and account requirements.

Assist customers with basic application, account-access, registration, profile, device, and connectivity issues.

Support inquiries related to pending, successful, failed, reversed, duplicated, delayed, or disputed transactions.

Register, document, categorize, and follow up on customer complaints and service requests.

Escalate technical, financial, compliance, fraud-related, and unresolved issues to the relevant internal teams.

Support data collection, database updates, verification, activity tracking, reporting, and record maintenance.

Maintain accurate customer-service records, databases, and case documentation.

Assist with partner coordination, project implementation, and internal communication.

Follow up on pending tasks, operational issues, assigned activities, and customer cases until resolution.

Assist with field visits, operational monitoring, report preparation, and other duties assigned by management.

Authority and Limitations

The Intern may provide information, guidance, and first-level support only within approved procedures and assigned system permissions.

The Intern must not promise refunds, reversals, compensation, account changes, transaction outcomes, or completion dates unless specifically authorized.

The Intern must not access a customer account without a legitimate business purpose or share customer information with an unauthorized person.

The Intern must not bypass identity verification, security controls, compliance procedures, or escalation requirements, even when requested by a customer, colleague, or third party.

Any conflict of interest, suspected misconduct, security weakness, or attempted improper influence must be reported immediately through the approved channel.

https://careers.ahg.af//Home/view_job/ha6CtbAnt3I2QC_zkYRLOGSkMYQhcnu4ADjjROQLOnE

Submission Guidelines

How to Apply

Qualified candidates are encouraged to submit the following online using jobs.af

Cover letter indicating suitability for the position

Updated CV (maximum two pages; CVs exceeding two pages will not be considered and will be disqualified)

Copies of relevant academic and professional qualifications

Only shortlisted candidates will be contacted