ICT and HMIS Officer

The successful candidate will be responsible for supporting the hospital's IT infrastructure, computers, software, network connectivity, and other IT equipment. In addition, the officer will oversee the daily operation and effective use of the existing HMIS, provide technical support to users, monitor data quality, and train hospital staff on the proper use of the system.

Qualifications and Requirements

Bachelor's degree in information and communication technology (ICT), Information Technology (IT), Computer Science, or a related field.

Good knowledge of computer hardware, software, operating systems, networking, and general IT troubleshooting.

Practical experience in managing, monitoring, or operating a Hospital Management Information System (HMIS) is highly preferred.

Previous experience working in a hospital or healthcare facility will be an advantage.

Ability to provide technical support and train staff with different levels of computer literacy.

Good understanding of data quality, information security, user access control, and patient data confidentiality.

Ability to prepare basic technical records and support the generation of HMIS reports.

Strong communication, coordination, problem-solving, and organizational skills.

Ability to work independently and collaboratively with different hospital departments.

Required Competencies

HMIS operation, management, and monitoring.

HMIS user support and staff training.

Data quality monitoring and reporting.

Information security and confidentiality.

Communication, coordination, and teamwork.

• Information and Communication Technology (ICT)

Provide routine technical support for computers, printers, scanners, and other IT equipment used within the hospital.

Troubleshoot basic hardware, software, operating system, and network connectivity issues.

Assist with the installation, configuration, and maintenance of authorized software and IT equipment.

Support internet connectivity and local area network (LAN) operations and coordinate with service providers to resolve major technical issues.

Assist hospital staff with common IT-related problems and provide basic guidance on the appropriate use of IT equipment and applications.

Maintain an inventory of IT equipment and keep records of technical issues, repairs, and maintenance activities.

Support the implementation of basic IT security practices, including antivirus updates, appropriate user access, and secure handling of digital information.

Assist with routine data backup and recovery procedures in coordination with the relevant technical personnel.

Report major IT issues and recommend practical solutions to ensure uninterrupted hospital operations.

• Hospital Management Information System (HMIS)

Manage, monitor, and support the daily operation and effective utilization of the hospital's existing HMIS.

Ensure that relevant hospital departments use the HMIS correctly and consistently in their daily activities.

Provide training, guidance, and ongoing technical support to hospital staff on the proper use of the HMIS.

Monitor the accuracy, completeness, and timely entry of information into the system.

Identify HMIS-related technical and operational problems, resolve issues within the scope of responsibility, and coordinate with the relevant technical team or service provider when necessary.

Monitor HMIS user accounts and access permissions in accordance with assigned roles and responsibilities.

Support the generation, review, and preparation of hospital reports using information available in the HMIS.

Coordinate with relevant hospital departments to improve data quality, reporting practices, and compliance with established HMIS procedures.

Maintain the confidentiality, security, and appropriate handling of patient information and other hospital data.

Monitor HMIS availability and performance, document recurring problems, and report system limitations to the relevant supervisor or service provider.

Identify gaps in HMIS utilization and recommend practical measures to improve system use and operational efficiency.

Maintain records of HMIS-related issues, user support activities, training sessions, and system maintenance.

Support HMIS users in following established procedures for patient registration, appointments, medical records, billing, and other relevant hospital functions, according to the system's available modules.

Qualified candidates who meet the above-mentioned requirements are invited to submit their applications through the Jobs.af online application system. If you encounter any issues submitting your application through this platform, you may forward your CV to ([email protected]) as an alternative. The exact position title must be clearly indicated in the email subject line.

Applications must include

An updated Curriculum Vitae (CV)

A cover letter

The CV and cover letter must be combined and submitted as one PDF file. The PDF file must be named using the applicant’s full name, as shown below:

Example: Ahmad_Ahmadi_CV_and_Cover_Letter.pdf

Incomplete applications, applications submitted in an incorrect format, or applications received after the closing date may not be considered. Only shortlisted candidates will be contacted for further assessment and interviews.