Head Teller

The Head Teller is responsible for supervising and managing the teller operations of the branch, ensuring accurate, efficient, and secure cash transactions. The role includes overseeing cash receipts and payments, monitoring cash balances, verifying transactions, maintaining proper cash limits, supervising teller staff, and ensuring compliance with the Bank’s policies, procedures, and applicable banking regulations. The Head Teller also ensures the accuracy of daily cash reconciliation, investigates discrepancies, and provides quality customer service while maintaining the security and confidentiality of financial transactions.

Educational Qualifications

•Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or a related field. •Certifications in cash handling, banking operations, or fraud prevention (preferred but not mandatory).

Experience Required

•1-3 years of experience in banking operations, cash handling, or teller services. •At least 1 years of experience in a supervisory or senior teller role. •Experience in branch cash management, transaction reconciliation, and fraud prevention. •Prior experience with core banking systems and cash management software.

Competencies Required

•Strong knowledge of cash handling procedures, vault operations, and teller transactions. •Expertise in banking regulations, compliance, and security protocols. •Ability to supervise, train, and evaluate tellers to maintain high service standards. •Strong numerical accuracy, attention to detail, and problem-solving skills. •Proficiency in banking software, cash management systems, and reporting tools. •Excellent customer service and conflict resolution skills.

Personal Attributes

• High level of integrity, ethics, and professionalism.
• Ability to work under pressure and manage large cash volumes efficiently.
• Strong organizational and time management skills.
• Adaptability to changing banking policies and security procedures.

leadership Capabilities

• Ability to lead and motivate teller staff towards operational excellence.
• Strong decision-making and problem-solving abilities in high-pressure situations.
• Commitment to ensuring compliance with banking regulations and internal policies.
• Proactive in identifying process improvements and enhancing teller efficiency.

• Should hold second keys of the vault. Should control the tellers in the branch.
• Takes out Cash from the Main Vault in the Morning 5 Minutes before the start of Banking Counter Hours as per the assigned Cash Counter Limit.
• Distribute cash to other tellers all day within the assigned Cash Counter Limits.
• Does the Counting of Currency Notes received or paid either through hands or through Counting Machine.
• Affix the relevant Stamps (Date, Receipts or Payment) on Cash Vouchers/Receipts.
• Checks & Verifies the Client’s Signatures from the System where necessary.
• Verifies the available Account Balances.
• Does the Posting/verification/Authorization in the Customer’s Accounts through computer as per authorized limit.
• Attends to the Maker/Checker Procedure as required by the Bank.
• Makes Sure that Currency Notes handled by him/her are genuine and are not fake, counterfeit or undesirable.
• Makes sure that Currency Notes handled by him/her are not soiled, dirty, torn or bears writings etc.
• Makes sure that Large denominated Notes and small denominated notes are received and paid to a client in a ratio as per the approved policy of the Bank.
• Adopts all security measures in this regard as per the policy parameters of the Bank.
• Makes Sure that ID/Tazkera are checked and copies obtained where necessary for large cash transactions.
• Attends to procedures related to cheques prior to clearing it.
• Obtains all the necessary approvals from higher authorities (Branch Manager) where necessary.
• Attends to Segregation and Bundling of Currency Notes.
• Attends to the “Day End” procedures like Balancing of Cash and Generating Reports and entering the entries in the Long Book/Cash Book.
• Attends to transactions related to exchange of one currency against another currency according to correct exchange rates of the Bank.
• Must be familiar with transactions of both Islamic as well as Conventional banking.
• Reporting problems encountered to superiors immediately like Shortage of Cash or problems in CBS or Counting Machine or Voucher Printer etc.
• Takes cash from other tellers at the end of the day & consolidates the same. The consolidated physical cash should tally with the cash figure in the computer.
• Does the closing of cash & closing of safe.
• Does not allow any unauthorized person in the cash area.
• Keeps all his stamps & cash under lock & key all the time.
• To attend to any other matter that may not have been mentioned in this document but advised by Head of Department.

Applicants who meet the above requirements should submit their updated Curriculum vitae (CV)/Resume to ([email protected]) Please Mention the position title and vacancy number in the subject of your E-mail otherwise your Email will not be considered. (Head Teller) Note only shortlisted candidates will be contacted for further recruitment process. Please note: Applicants who submit their CVs for this position must be original residents of Khost Province and currently residing in Khost Province. Only CVs of candidates who meet this requirement will be considered.