General Manager

Location: Kabul

Country: Afghanistan

Functional areas: Management

Education: Bachelor

Work type: Full Time

Contract: Fixed Term

Gender: Male

Probation period: Three Months

Extendable: Yes

Deadline: 2026-10-10

Full job details, requirements and the application form are available on the original listing page on Jobs.af.

• Master’s degree in Hospitality Management, Hotel Management, Business Administration, or a related field is preferred.
• A Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration, or a related field may also be considered.
• Minimum 7–10 years of relevant experience in hotel or hospitality management.
• At least 3–5 years of experience in a senior management position within the hotel or hospitality industry.
• Previous experience as a General Manager, Hotel Manager, Director of Operations, or Operations Manager is highly preferred.
• Previous experience in a four-star or five-star hotel is a strong advantage.
• Proven experience in managing multiple hotel departments and leading large teams.
• Strong understanding of hotel operations, financial management, guest services, and business development.

Skills & Competencies

• Strong leadership and strategic management skills.
• Excellent communication and interpersonal abilities.
• Strong financial, budgeting, and business management skills.
• Excellent decision-making and problem-solving abilities.
• Outstanding guest-service and relationship-management skills.
• Ability to lead and manage multiple departments effectively.
• Ability to work under pressure in a fast-paced hospitality environment.
• Strong organizational and time-management skills.
• High level of professionalism, integrity, accountability, and confidentiality.
• Good knowledge of modern hotel management practices and international hospitality standards.

Language Requirements

• Fluency in Dari or Pashto.
• Good command of English (spoken and written).
• Knowledge of additional languages is an advantage.

Job Location

Park View Hotel Service

13th Street of Wazir Mohammad Khan – Kabul Afghanistan

Education

• Master’s degree in Hospitality Management, Hotel Management, Business Administration, or a related field is preferred.
• A Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration, or a related field may also be considered.

Hotel Operations

• Oversee and manage the day-to-day operations of all hotel departments.
• Ensure smooth, efficient, and professional hotel operations at all times.
• Maintain high standards of service, quality, cleanliness, and professionalism.
• Ensure compliance with hotel policies, procedures, and operational standards.
• Monitor overall hotel performance and implement improvements when necessary.
• Ensure all departments work together effectively to achieve hotel objectives.

Leadership & Team Management

• Lead, motivate, and supervise department heads and hotel staff.
• Set clear performance standards and monitor departmental performance.
• Conduct regular management meetings and follow up on action plans.
• Support recruitment, training, development, and performance evaluation of employees.
• Promote teamwork, discipline, accountability, and professional conduct.
• Develop a positive and productive working environment throughout the hotel.

Guest Experience & Customer Service

• Ensure exceptional guest satisfaction and high standards of customer service.
• Personally handle VIP guests and major guest complaints when required.
• Monitor guest feedback and implement appropriate corrective actions.
• Ensure special guest requests and requirements are handled professionally.
• Build and maintain strong relationships with key guests, corporate clients, and business partners.

Financial & Business Management

• Oversee hotel budgets, revenues, expenses, and overall profitability.
• Monitor operational costs and identify opportunities for cost control.
• Review financial and operational reports and take appropriate management decisions.
• Work closely with the Finance Department to maintain effective financial controls.
• Support sales and marketing strategies to increase occupancy, revenue, and profitability.
• Identify new business opportunities and areas for operational improvement.

Sales, Marketing & Business Development

• Work closely with the Sales & Marketing team to achieve revenue and occupancy targets.
• Develop and maintain relationships with corporate clients, travel agencies, organizations, and other business partners.
• Support promotional activities and strategies to strengthen the hotel's market position.
• Monitor market trends and competitor activities relevant to the hotel industry.

Coordination & Reporting

• Ensure effective communication between all hotel departments.
• Coordinate with department heads to resolve operational challenges.
• Prepare and review management and operational reports as required.
• Report hotel performance, financial results, and major operational matters to the ownership or senior management.
• Ensure effective implementation of management decisions and strategic plans.

Health, Safety & Compliance

• Ensure compliance with health, safety, hygiene, food safety, and security standards.
• Ensure the hotel operates in accordance with applicable laws, regulations, and professional standards.
• Monitor emergency procedures and ensure staff are properly trained.
• Maintain a safe, secure, and professional environment for guests and employees.

Standards & Compliance

• Maintain a clean, organized, and welcoming reception area.
• Follow hotel policies, procedures, and service standards.
• Ensure compliance with hotel safety, security, and guest service protocols.

Interested candidates are requested to submit their updated CV along with a cover letter. Only shortlisted candidates will be contacted for further steps. Incomplete applications will not be considered.

Submission Email

[email protected]