CRM Contractual Staff

Support the CRM Section in managing customer communications, ensuring timely responses, data accuracy, and professional customer service across WhatsApp, email, and phone channels. Support the structured handling of customer complaints and service issues, ensuring timely escalation and resolution according to company SLAs. Support CRM initiatives for customer retention, reactivation, and proactive engagement to maintain high satisfaction and loyalty.

• Bachelor’s degree or equivalent in Business Administration, Public Policy, Communications, or a related field.
• 1–2 years experience in customer service or CRM operations
• CRM software proficiency
• MS Office & Excel basics
• Strong communication and attention to detail
• Fluency in English, Dari, and Pashto is a must.

• Monitor and respond to assigned WhatsApp groups
• Track email and phone inquiries
• Record interactions and update customer databases
• Flag unresolved issues for escalation
• Support preparation of reports and dashboards
• Assist in customer reactivation campaigns
• Assist in monthly reporting of complaint metrics
• Update and verify CRM database records and identify data anomalies and report to

the Section Head

• Identify inactive customers and prepare follow-up plans
• Document all interactions in the CRM system

If you are interested in this job opportunity and meet the required qualifications and experience, please submit your updated application by clicking the “Apply Now” button and following the provided instructions. Interested candidates are encouraged to apply early, as applications will be reviewed on a rolling basis. Important Note: The recruitment process is conducted directly by the company. No fees or charges will be requested from candidates at any stage of the recruitment process. Please be aware that the company does not have any official contract or authorized partnership with any recruitment agency or third party for collecting applications or recruitment fees for this position.