Chief Operations Officer (COO)

Under the direct supervision of the CEO and in line with the strategy defined by the Board, the COO is responsible for driving the development of Mutahid’s commercial operations in a sustainable and responsible manner. His responsibilities include:

Desired Skills and Experience

Qualifications/experience required

• At least 10 years’ experience in a microfinance institution or SME Bank in a senior management position in Operations, Sales or Business Development.
• Master’s degree in Management/Banking/Finance or any other relevant discipline.
• Successful experience in a developing/emerging country, ideally in South Asia or Central Asia, preferably within an international group.

Skills expected

• Excellent command of cash-flow based lending to MSMEs. Experience in branchless banking will be an added advantage.
• Fluency in English required; Dari and Pashto will be an asset.
• High integrity level and strong leadership skills with capacity to build employee’s engagement and to develop employees’ potential.
• A team player who works efficiently with the other managers/staff of the company.
• Entrepreneurial, self-motivated and result-oriented.
• Project management skills.
• Stress-resistant and resilient.

• Contributing to the definition of Mutahid’s commercial strategy (clients/products/ channels) and taking responsibility for its successful implementation.
• Setting commercial objectives per product and per branch; monitoring performances; and proposing and implementing actions to address gaps.
• Working closely with support functions at Head Office, and in particular HR, IT and Logistics, to make sure that the branch network has all the resources needed (well-trained staff, adequate IT and logistics infrastructure) to achieve its commercial objectives.
• Driving the development and roll-out of new products/services and delivery channels and coordinating the work of various departments/units involved.
• Designing, disseminating, and updating product and service-related policies, guidelines, processes, and procedures in order to maximize efficiency while maintaining a strong control environment.
• Participating in financing decision-making processes.
• Contributing to the professional development of staff in the company and their adhesion to Mutahid’s values, through intense coaching, training and communication.
• Perform any other task assigned by supervisor/BoS.
• The COO reports directly to the CEO and is a member of the Management Board. He has the responsibility of supervising the following functions: sales and distribution, back-office, product development, and marketing. He has indirect management responsibility over the branch network staff (close to 270 people).

Interested candidates can send their CVs to: [email protected]

Note: Candidates must write the position and reference number (COO, Mutahid-KBL/104/2026) in the email's subject line, and must send the NIC (Tazkira) as well.