Network Officer

The successful candidate will conduct technical site surveys, manage customer installations and service activations, maintain network reliability, troubleshoot connectivity issues, and coordinate with the NOC, Fiber, FTTH, and Engineering teams to ensure efficient network operations and high-quality internet services. The position also involves supervising field technicians, preparing technical reports, supporting network expansion projects, and ensuring compliance with company technical standards and Service Level Agreements (SLAs).

Education

Bachelor's degree in Information Technology, Computer Science, Telecommunications, Network Engineering, or a related field.

Relevant technical diplomas with strong practical experience may also be considered.

Professional Experience

Minimum 2–3 years of practical experience in ISP network operations, wireless network deployment, or telecommunications.

Hands-on experience installing, configuring, and troubleshooting PTP and PTMP wireless networks.

Experience in customer premises equipment (CPE) installation and internet service activation.

Experience with FTTH/GPON networks is highly desirable.

Technical Skills

Strong understanding of TCP/IP networking, IP addressing, subnetting, VLANs, routing, and switching.

Practical experience with wireless networking technologies, including PTP and PTMP systems.

Familiarity with equipment from vendors such as Ubiquiti, MikroTik, and Cambium Networks.

Ability to perform wireless site surveys, antenna alignment, signal analysis, and link optimization.

Understanding of wireless frequency planning, interference, signal strength, and link capacity.

Knowledge of PPPoE, DHCP, DNS, NAT, and basic network troubleshooting.

Familiarity with GPON technologies, OLTs, ONTs, and FTTH infrastructure.

Ability to troubleshoot fiber connectivity and optical signal issues.

Knowledge of network monitoring tools and troubleshooting utilities.

Ability to prepare technical documentation and network diagrams.

Certifications (Preferred)

CCNA (Cisco Certified Network Associate).

MikroTik MTCNA or equivalent.

Ubiquiti or Cambium wireless networking certifications.

Other relevant networking certifications are an advantage.

Wireless Network Deployment (PTP/PTMP)

• Conduct technical site surveys for PTP and PTMP wireless network installations and prepare feasibility assessment reports.
• Plan, install, configure, align, test, and commission wireless links according to company standards.
• Perform wireless link performance testing, signal optimization, and connectivity verification.
• Manage customer installation activities from initial survey to final service activation.
• Support network expansion, customer migrations, and equipment upgrades.

Network Monitoring & Troubleshooting

• Monitor network performance, connectivity, signal quality, bandwidth utilization, and service stability.
• Diagnose and resolve wireless network faults, connectivity interruptions, and service degradation.
• Perform preventive and corrective maintenance on wireless radios, network equipment, and customer connections.
• Configure, troubleshoot, and maintain wireless devices and associated networking equipment.
• Ensure network availability, service reliability, and compliance with agreed SLAs.

FTTH & GPON Network Support

• Troubleshoot FTTH network connectivity and customer service issues.
• Diagnose and resolve GPON, OLT, ONT, and fiber-related faults.
• Coordinate with the Fiber and FTTH teams for service restoration and new customer activations.
• Support the installation, testing, and activation of FTTH customer connections.

Documentation & Reporting

• Prepare and maintain site survey reports, installation records, network diagrams, and maintenance documentation.
• Maintain accurate records of network configurations, customer installations, and technical changes.
• Prepare technical incident reports and provide regular updates on assigned activities.

Team Coordination & Supervision

• Coordinate with NOC, Fiber, FTTH, and Engineering teams to resolve technical issues and complete network deployments.
• Supervise and provide technical guidance to field technicians and junior network engineers.
• Support technical training and knowledge sharing among team members.
• Follow company policies, safety procedures, and technical standards.
• Perform other network-related duties assigned by the CTO or management.

Please submit your CV and a cover letter describing why you are a perfect candidate for this position to [email protected], and CC [email protected]. The vacancy number must be included in the email subject line. NO01102026