IT Officer – MIS System Support

The IT Officer – MIS System Support will be responsible for the day-to-day administration, maintenance, security, and operational support of the Aurum MFI MIS system. The successful candidate will serve as the dedicated technical focal point for the system, ensuring its availability, data integrity, proper user access management, timely backups, and effective coordination with relevant departments, software developers, and external technical support providers.

Qualifications and Requirements

Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field.

Minimum of 2 years of relevant experience in IT support, MIS support or a similar position.

Experience supporting a Management Information System (MIS), preferably in microfinance, banking, financial services, or another regulated organization.

Understanding of user administration, role-based access control, system security, and data protection.

Familiarity with web-based applications, application troubleshooting, and software maintenance.

Good documentation, reporting, troubleshooting, and problem-solving skills.

Strong communication and coordination skills, with the ability to work effectively with both technical and non-technical teams.

Ability to work independently, manage priorities, and maintain confidentiality when handling financial and customer data.

Key Competencies

Technical troubleshooting and analytical thinking.

Accuracy and attention to detail.

Accountability and ownership of assigned responsibilities.

Effective communication and teamwork.

Confidentiality and professional integrity.

Proactive monitoring and timely reporting of technical issues.

Key Responsibilities

• MIS System Administration

Manage and monitor the day-to-day operation of the Aurum MFI MIS system.

Create, configure, update, suspend, and deactivate user accounts based on authorized requests.

Assign and manage user roles and access permissions in accordance with approved policies.

Maintain system configurations, operational settings, and user access records.

Monitor system performance and report technical issues, errors, or operational disruptions.

• Data Backup and Recovery

Perform and monitor regular backups of the MIS database and related system data.

Verify backup completion and periodically test data restoration procedures.

Maintain backup logs and ensure backups are stored securely in accordance with the approved backup policy.

Coordinate with the relevant technical team to resolve backup failures and support data recovery when required.

Help ensure data integrity, availability, and business continuity.

• Technical Support and Troubleshooting

Provide first-level technical support to MIS users and resolve routine system-related issues.

Investigate system errors, access problems, data discrepancies, and performance issues.

Document incidents, follow up on unresolved issues, and escalate complex technical problems to the relevant developers or service providers.

Coordinate system troubleshooting, bug fixes, upgrades, patches, and technical improvements.

Support system testing and verification before changes are implemented in the production environment.

• System Maintenance and Security

Coordinate routine system maintenance and monitor system availability.

Ensure that user access is properly authorized and reviewed periodically.

Follow approved information security, data protection, and access control procedures.

Maintain technical documentation, system configuration records, backup logs, and incident reports.

Identify potential operational and security risks and report them to the relevant team.

• Technical and Departmental Coordination

Act as the primary IT focal point for MIS-related matters.

Coordinate with the Microfinance Operations team, Finance, relevant business units, software developers, and external technical support providers.

Follow up on reported issues, requested changes, system enhancements, and pending technical tasks.

Assist in gathering business requirements and communicating them to the technical team.

• Reporting and User Support

Prepare periodic reports on system availability, incidents, backup status, user administration, and maintenance activities.

Maintain an updated record of users, permissions, technical issues, and system changes.

Guide and assist staff in using the MIS system correctly and securely.

Provide basic user training and prepare user guides or operational instructions when necessary.

Perform other relevant IT and MIS support duties assigned by the IT Manager.

How to Apply

Interested and qualified candidates are invited to submit their CV and cover letter (in PDF format) to [email protected] Please mention the position title “IT Officer – MIS System Support” in the subject line of your email.

Only shortlisted candidates will be contacted for an interview