Head of Information Technology

Lead and manage the technology function of Etisalat Money, ensuring secure, reliable, scalable, and compliant digital financial services. The role is responsible for the MFS platform, IT operations, cybersecurity, infrastructure, integrations, technology governance, and vendor management while supporting business growth and innovation.

Key Accountabilities

Platform Availability & Service Continuity

Information Security & Data Protection

Regulatory (DAB) & Audit Compliance

Business Continuity & Disaster Recovery

Technology Budget & Vendor Management

Project Delivery & Innovation

Team Performance & Capability Development

Qualifications & Experience

Bachelor’s degree in computer science, Information Technology, or related field.

Master's degree or relevant professional certifications preferred.

5+ years of IT experience, including at least 1 year in a MFS role.

Strong experience in Digital Payments, Mobile Money, Fintech, Banking, or Telecom Technology.

Key Competencies

Strategic Leadership

Digital Payments & Fintech Technologies

Cybersecurity & Risk Management

IT Operations & Service Management

Vendor & Stakeholder Management

Regulatory Compliance

Project & Change Management

Strong Communication and Leadership Skills

Success Measures

≥99.95% platform availability

Zero major regulatory compliance breaches

Successful DR testing and business continuity readiness

Timely delivery of strategic technology initiatives

Compliance with vendor SLA commitments

High customer and business satisfaction with IT services.

Define and execute the IT strategy aligned with business objectives.

Manage the Mobile Financial Services (MFS) platform, applications, and integrations.

Ensure high availability, performance, and reliability of all production systems.

Lead cybersecurity, IT risk management, and regulatory compliance initiatives.

Oversee infrastructure, databases, cloud services, and disaster recovery capabilities.

Manage integrations with banks, payment gateways, merchants, EMIs, APS, and third-party partners.

Lead technology projects, platform upgrades, and solution implementations.

Manage technology vendors, contracts, SLAs, and service delivery.

Establish IT governance, policies, standards, and operational procedures.

Build, develop, and lead a high-performing IT team.

To apply for this vacancy, please use the following link: https://careers.eand.af

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