Customer Services Officer (CSO)

The customer services officer is responsible for providing information to Mutahid customers, conducting data entry to promote understanding, and maintain good customer relations. The CSO also initiate conversations, uncover customers' needs, help resolve queries, and be responsive to them in an ethical and informative manner.

A Diploma or Degree preferably BBA with computer courses

Detail-oriented, accurate in documentation, hardworking and honest

Ability to solve the customer’s problems

Ability to work as part of a team with local and international personnel

Dari fluency (written and spoken) required, knowledge of English preferred

Computer skills and ability to learn and improve database systems

Responsible for safe-keeping and maintaining clients’ Financing files

Interviewing the Customer for Islamic Financing Process

Check the Client’s background in DAB’s Public Credit Registry web portal and UN sanction list.

Explaining the Islamic Financing policies & procedures to the Clients.

Explaining any newly added Islamic product for financing to customers

Filling out the application of the new clients or repeating and attaching relevant documents to the form (NIC/Tazkira, Photos, thumb impressions, etc.)

Submitting the application to the Branch Manager or Team Leader

Enter the required correct financing data in Core banking system

Responsible for maintaining the financing files, and original title deed in the branch safe.

Responsible for Scanning the monthly financed files along with Title deed(Qabalah)

Compare the Client with the sanction list based on Policy.

Report issues in MIS software to BM if any

Generation of Accurate Reports

Prepare the following reports

Daily

Providing daily reports to Team Leader or Credit officer on daily activities.

Updating the Branch Manager for the delinquent clients as needed.

Providing reports of Client data for the Credit officer or Team Leader based need

Also, if needed any weekly or monthly reports to the related department

Miscellaneous

Perform any other relevant duty assigned by the supervisor;

Interested candidates can send their CVs to: [email protected]

Note: Candidates must write the position and reference number (CSO, Mutahid-Ghazni/106/2026), (CSO, Mutahid-Kabul/106/2026)in the email's subject line, and must send the NIC (Tazkira) as well.