Technical Support Admin

Responsible for managing, monitoring, maintaining, and securing the underlying micro-infrastructure of the bank’s Payment Gateway platform, ensuring high availability, scalability, performance, and secure integration with banking systems and external payment service providers.

Bachelor’s degree in IT, Computer Science, Network Engineering, or a related field.

Experience 3 To 5 years in IT infrastructure administration, preferably in banking or payment systems.

Practical knowledge of Linux/Windows servers, virtualization, Docker, and Kubernetes.

Knowledge of networking, firewalls, load balancing, TLS certificates, and secure communications.

Experience with database infrastructure, monitoring tools, backup, and disaster recovery.

Understanding of high-availability architecture, micro services, API infrastructure, and security hardening.

Key Performance Indicators

Infrastructure availability and uptime.

Timely resolution of infrastructure incidents.

Successful backup and disaster recovery tests.

Compliance with security patching and vulnerability remediation requirements.

Performance, capacity, and resource utilization.

Successful implementation of infrastructure changes with minimal service disruption.

Manage and maintain payment gateway infrastructure, including servers, virtual machines, containers, and micro services environments.

Administer containerization and orchestration platforms, such as Docker and Kubernetes.

Monitor infrastructure performance, system availability, resource utilization, and service health.

Manage network configurations, firewalls, load balancers, DNS, routing, and secure connectivity between payment gateway components.

Support database infrastructure, including availability, performance monitoring, backup, and recovery.

Maintain API connectivity and infrastructure-level integration with CBS, APS, mobile applications, ATM services, and telecom operators.

Implement infrastructure security controls, privileged access management, patching, vulnerability remediation, and system hardening.

Configure and maintain monitoring, logging, alerting, and incident management mechanisms.

Implement high availability, disaster recovery, and business continuity measures in coordination with relevant IT teams.

Manage infrastructure changes, configuration documentation, capacity planning, and technical troubleshooting.

Coordinate with vendors and application teams to resolve infrastructure-related incidents and support deployments.

Ensure compliance with the bank’s IT policies, security standards, and applicable DAB requirements.

Perform other relevant duties assigned by the line manager.

Qualified and interested applicants are encouraged to apply online through the BMA Job Portal at https://jobs.bma.com.af/jobs before the closing date. Only shortlisted candidates will be contacted for further process.