Senior Enterprise Infrastructure & Hardware Engineer

About the Company

Afghan Wireless is Afghanistan’s first wireless communications company. When we began operations in 2002, we founded Afghanistan’s mobile communications industry by being the first enterprise to offer cell phone service to Afghan consumers and businesses. For well over a decade, Afghan Wireless has driven the rapid growth of our nation’s communications market, through its innovative development and deployment of global-class High-Definition (HD) Voice Communications, Internet, Data, and Mobile Payments Services. More than 6,000 people work for Afghan Wireless, and our Company is directly responsible for the creation of 100,000 jobs throughout Afghanistan.

Job Summary

Key responsibilities

Enterprise Server Hardware

• Install, configure, and troubleshoot HPE ProLiant DL360/DL380 Gen10 and other deployed HPE generations, plus Dell PowerEdge R7xx servers. Verify each installed model/generation and maintain lifecycle, capacity, and component-compatibility records.
• Diagnose CPU, memory, motherboard, RAID controller, disk, NIC, power supply, and cooling failures.
• Administer HPE iLO, Dell iDRAC, BIOS/UEFI, hardware monitoring, and diagnostic tools.
• Configure RAID arrays, logical drives, and redundant network/power connections.
• Plan generation-specific BIOS/firmware, controller, driver, and management-tool updates. Validate CPU, DIMM, SAS/SATA/NVMe, NIC, PSU, operating system, hypervisor, and storage compatibility before controlled installation.
• Identify exact compatible spare-part numbers; diagnose, replace, and test failed components. Maintain stock, condition, replenishment, and warranty/RMA records, escalating to specialists as required.

Enterprise Storage

• Administer HPE MSA 2000-series SAN storage, including deployed 2050/2060/2062 variants, and Dell EMC Unity where deployed. Verify the installed model before applying firmware, replacements, or storage changes.
• Configure storage pools, RAID groups, volumes, LUNs, host mappings, and access controls.
• Manage iSCSI/NFS connectivity and host multipathing; support Fibre Channel where deployed.
• Diagnose disk, controller, cache, path, latency, and capacity issues.
• Coordinate storage expansion, component replacement, and recovery without compromising data integrity.
• Validate storage redundancy and maintain configuration backups.

Cross-team integration and support

• Work closely with IT System Administration (SAT), PS Core, Signaling/SPS, IN, HLR/HSS, OSS/BSS, IT Development, DWH & Mediation, VAS, Network Information Security and IP/MPLS teams.
• Agree on hosting, cluster, storage, network, operating-system, backup and recovery dependencies.
• Coordinate secure management access, VLANs/routing, DNS/NTP, redundant paths and maintenance windows with the responsible owners.
• Work with qualified facilities personnel on power, cooling, and physical work.
• Validate IN connectivity and services with application owners after changes, repairs, or recovery. These interfaces do not change reporting to the Team Lead. 

VMware & Linux

• Administer VMware ESXi/vCenter, IN host clusters, virtual machines, virtual networking, and shared datastores; maintain cluster health, HA settings, resource allocation, and supported compatibility.
• Troubleshoot host failures, VM performance, and storage-connectivity problems.
• Execute controlled host/cluster maintenance, VM migrations, upgrades, and rollback; validate redundancy, quorum, and failover behaviors where applicable before returning to service.
• Administer deployed operating systems, including Debian, Ubuntu, and RHEL, and Windows Server where used. Maintain patching, repositories, services, filesystems, security, and runtime dependencies.
• Automate infrastructure configuration and health checks using Ansible and scripting.

Data Centre Operations & Reliability

• Maintain rack layouts, asset inventories, serial numbers, hardware configurations, and cabling records.
• Support Aruba 6300M switch/stack health, configuration backups, VLANs, link aggregation, optics, DACs, and redundant paths; coordinate approved connectivity changes with IP/MPLS and platform owners.
• Monitor Vertiv Liebert ITA2 10kVA/10kW UPS, battery banks, 32A PDUs and load-transfer switches (LTS), including alarms, redundancy, load and runtime. Coordinate electrical/battery work with qualified authorized personnel.
• Plan controlled shutdown, de-racking, protective packing, relocation, reinstallation and commissioning; preserve configurations, asset custody, rack/port/cable maps and post-move server, storage, network and service checks.
• Execute infrastructure backup, restoration and failover tests.
• Lead IN hardware, infrastructure and cluster incident diagnosis, corrective action and post-incident review. Maintain tested recovery runbooks and coordinate IN service restoration with application owners.
• Manage maintenance-provider tickets, preventive maintenance, spare-part readiness and post-repair acceptance.
• Train backup engineers and participate in an agreed on-call rotation.

Application responsibilities and delivery

• Take over the IN data centre and clusters from the vendor end-to-end. Acquire and validate architecture, asset/VM inventories, administrative access, configuration backups, automation scripts, licenses/support entitlements, maintenance history, recovery procedures, and practical knowledge transfer.
• Own preventive maintenance, hardware diagnosis, corrective repair, component replacement, and post-repair acceptance. Maintain compatible spares, support entitlements, configuration records, firmware compatibility, and maintenance calendars.
• Own assigned physical and virtual servers, VMware/virtualization, Linux/other deployed operating systems, SAN/NAS, cluster and management services, backup infrastructure and redundant paths. Cover production/DR and legacy/cloud IN within AWCC’s access and administrative remit.

IN infrastructure technology coverage

• Maintain the assigned production, disaster-recovery and testbed infrastructure. Confirm each asset’s model, generation, configuration, firmware, license, and support status before changes; record discrepancies rather than assuming inventory labels are correct.
• Use Bash/Linux scripting, Ansible, and PowerCLI/PowerShell where applicable for configuration, monitoring, diagnostics, and recovery. Assign primary and backup responsibilities between the two engineers, with leave and on-call coverage.

Supporting infrastructure and restoration checks

• Support assigned F5 BIG-IP LTM physical appliances, including i2600 where deployed, and Virtual Edition: virtual servers/VIPs, pools, health monitors, HA/configuration sync, certificates, configuration backups and version/licence compatibility. Coordinate routing and application policy changes with the authorised owners; verify host, hypervisor and throughput dependencies.
• Maintain supported Aruba 6300M software/configuration, VLANs, link aggregation, redundant links, optics/DACs and deployed link speeds. Inspect KVM consoles/switches, including HPE AF644A/AF617A where deployed, racks, rails, cabling, management access and port maps. Verify exact asset models, firmware, support status, and compatible parts before intervention.
• Validate UPS, battery bank, 32A PDU and LTS alarm escalation, load, runtime and redundant-feed readiness. Use safe equipment handling and site procedures; electrical/battery work remains with qualified authorised facilities personnel. Verify server, storage, virtualisation, connectivity and IN application/service restoration after repair, recovery or relocation; hardware power-up alone is not acceptance.
• Both engineers must demonstrate core hands-on server, storage, VMware and Linux fault diagnosis, controlled repair and recovery. Complementary product strengths may be allocated after these core checks; maintain named primary and backup responsibilities, compatible spares and a realistic on-call arrangement.

Working arrangements and performance

• Protect live services and data through approved access, tested changes, verified rollback and authorised production deployment or maintenance. Escalate unavailable access, unsupported dependencies and material risks; retain evidence of change and recovery outcomes.
• Own assigned deliverables, usable documentation and trained backup cover. Agree priorities, capacity, escalation, planned maintenance and an on-call rota with the reporting manager; no individual is expected to provide continuous coverage alone.
• The Team Lead sets priorities, assigns infrastructure ownership and escalation. The named Team Lead and formal line-manager assignment remain to be confirmed. Track availability, maintenance completion, repeat hardware failures, change success, capacity headroom, recovery results, and backup readiness; IN application owners approve their service outcomes.

Bachelor's degree in Telecom Engineering, IT, Computer Science, or a relevant field.

Minimum 8 years of experience in enterprise infrastructure, including 5 years of hands-on responsibility for business-critical server, storage, and virtualization environments.

Fluent in one of the local languages (Dari, Pashto) and English (written and spoken).

Proven hands-on support of enterprise servers and shared storage systems in live production environments.

Hands-on HPE ProLiant DL360/DL380 Gen10 and Dell PowerEdge R7xx diagnostics, iLO/iDRAC, RAID/controller, firmware, and generation-specific spare-part compatibility; validate actual installed generations.

Practical SAN/NAS administration, LUN mapping, iSCSI, and multipathing expertise.

Strong VMware ESXi/vCenter and Linux/Debian administration.

Understanding of enterprise networking, VLANs, bonding, DNS, NTP, and MTU.

Demonstrated experience resolving hardware failures, completing infrastructure migrations, and restoring services.

Strong change-management, documentation, and vendor-coordination skills.

Preferred skills and experience

HPE MSA 2000-series, deployed Dell EMC Unity, Aruba 6300M switching and F5 BIG-IP LTM physical/virtual infrastructure; generation/version-specific support and interoperability.

Vertiv Liebert ITA2 UPS, battery bank, PDU, and LTS monitoring; safe redundancy/maintenance planning with qualified electrical personnel.

Telecom, banking, or other high-availability enterprise environments.

Ansible, Bash, PowerCLI, infrastructure monitoring and Kubernetes host infrastructure.

Relevant HPE, VMware, Linux, storage, or networking certifications.

Proven personal delivery of production systems, code or configuration changes and incident resolution, supported by clear technical documentation and accountable ownership of outcomes.

Interested candidates should fill out and submit the APPLICATION FORM with complete and correct information. To have access the APPLICATION FORM, please copy and paste the link into your Web Browser.

https://forms.gle/nh5CQhEJyq762bmcA