Representative- ATOMA Store (Female) [Helmand]

To deliver exceptional customer service by facilitating seamless access to products and services, including SIM sales, re-registration, account support, and issue resolution, while ensuring compliance with company policies and enhancing customer satisfaction.

Education

12th graduate, bachelor's to be preferred

Experience

1–2 years experience in customer care or sales

Training

Introductory and intermediate telecoms training

Customer care training

Product knowledge

Teamwork and cooperation,

Customer focus

Negotiating

Microsoft word and Excel

Fluent in both local languages Pashto and Dari; and a good command of English

Able to deal effectively with a variety of personalities and situations requiring tact, judgment, and poise

Able to maintain confidentiality as related to subscribers' dataAble to take initiatives

Good communication skills

Analytical skills

Knowledge of GSM technology and services

Understanding of the Afghan customer

Key Tasks

• Sales of ATOMA products & services.
• Providing services to customers based on customer' queries.
• Newline/ATOMA Pay Registration.
• Re-registration
• SIM Swap.
• Addition & Cancelation of VAS services to customer.
• Customer Education on ATOMA P&S.
• Complaint handling via TT system.
• Performing ownership & security checkup (customer information view in TT & Webcare).
• SIM Swap with declaration based on security check.
• Contract Change.
• Onboarding new ATOMA Pay customers.
• Customer education on ATOMA Pay.
• ATOMA Pay cash in/cash out.
• Any other KPI relevant to ATOMA Pay
• Work as a receptionist: Receive customers, welcome them, and guide them accordingly.

Interested Afghan nationals can send their applications and resumes (with three valid references) by Oct 31, 2026. Please mention the name of the position and the province in your e-mail subject line. Only the applications received from the individuals residing in the mentioned province who meet the requirements will be considered. Applications received after the deadline and those that do not meet the requirements mentioned above will not be considered.

[email protected]