- Case Management & Quality Oversight:
Oversee the entire lifecycle of LID cases from the initial registration stage to the formal case closure stage. Maintain strict follow-up protocols for all open files, ensuring administrative bottlenecks at government offices are actively resolved. Oversee the day-to-day activities of Legal Assistants, particularly focusing on the delivery of counseling and legal assistance. Ensure the quality of services provided to displaced and crisis-affected people is in strict accordance with the legal program SOP, project documents, and applicable national laws and procedures. Ensure systematic, highly confidential, and secure documentation and archiving of physical and digital case files.
Assessments & Protection Interventions
Conduct detailed needs assessments and other baseline or rapid assessments as required by the changing field context or project objectives. Provide direct, high-quality legal counseling and orientation to vulnerable beneficiaries regarding procedural pathways for obtaining electronic Tazkiras (e-Tazkira), birth certificates, and marriage registries.
Liaison & Referral Networks
Liaise with governmental, non-governmental organizations, and UN agencies to establish and maintain strong networks for protection referrals. Manage active field-level coordination and communication with provincial line departments, including the National Statistics and Information Authority (NSIA), and Ministry of Refugees and Repatriation (MoRR).
Policy Compliance & Institutional Support
Maintain strict adherence to OHW policies, guidelines, and procedures, including the humanitarian code of conduct, PSEA, and data protection rules. Directly assist the Project Coordinator in drafting weekly progress updates, monthly narrative logs, and tracking field performance indicators.