IT & Admin Officer

War Child is an international alliance working in 15 countries. This is an international charity working for children and youth affected by war. War Child initiated working in Afghanistan from 2002. In Afghanistan War Child Work with children and youth, who as a result of conflict, live with a combination of poverty, exclusion, and insecurity. These children and youth might include street children, child headed households, children conscripted into armed groups, unaccompanied minors, youth returnees and refugees, and children who have been put in Juvenile Rehabilitation Center and, the children and youth impacted by the climate induced disasters.Our mission is to protect, educate and stand up for the rights of children and youth caught up in conflict, poverty, and exclusion. We also work on building the lives and climate resilient livelihoods of the children and youth.We look forward to a world in which the lives of children and youth are no longer torn apart by war. This is a vision that can only be realized through the collective actions of children and youth themselves, the communities that they live in, their leaders, local organizations, War Child in Afghanistan, governments, and key decision makers.

Job Purpose

The IT Officer is responsible for ensuring secure, reliable, and effective ICT services across War Child Afghanistan operations. The role provides technical support, Microsoft 365 user administration, Windows Server management, infrastructure support, endpoint security, and vendor coordination while ensuring compliance with organizational ICT policies, security standards, and operational continuity. The position plays a key role in maintaining business-critical systems, supporting staff productivity, safeguarding organizational information assets, and enabling efficient day-to-day operations.

Job Description

The Duties and responsibilities may include but not limited to:

1. ICT Support & Operations

• Provides first and second-line ICT support to staff in Herat and field offices.
• Installs, configures, maintains, and troubleshoots computer hardware, software, operating systems, printers, scanners, and peripheral devices.
• Resolves internet, email, network, and application-related issues to ensure uninterrupted operations.
• Supports staff by providing troubleshooting, system guidance, and ICT-related training
• Responds to ICT service requests and service tickets in a timely and professional manner
• Maintains ICT equipment inventory and prepares regular ICT maintenance and service reports.

2. Microsoft 365 & Endpoint Management

• Supports organizational email services and user lifecycle management, including user onboarding and offboarding, access management, password resets, and authentication support
• Assists users with Microsoft Office applications, email systems, and collaboration tools.
• Maintains standardized and updated workstation configurations across all offices.
• Ensures compliance with authorized software standards by implementing and monitoring approved software installation policies on user devices.
• Ensures compliance with ICT standards and user access controls across organizational systems.

3. Infrastructure, Servers & Security

• Administers and maintains LAN, WAN, and VPN infrastructure to support office operations, connectivity, and secure remote access.
• Monitors and maintains computer systems, networks, and related ICT infrastructure across country offices.
• Manages the setup, configuration, monitoring, and maintenance of network security appliances, including firewall policies, VPN connectivity, and security controls
• Provides wireless network support and maintains network reliability for staff and guests
• Supports data integrity, information security, and secure ICT operations.
• Conducts inspections, testing, and maintenance of ICT equipment and infrastructure.

·Conducts regular cybersecurity awareness and risk management training across the country programme to promote secure practices and strengthen information security compliance.

4. Vendor, Partner & Technical Coordination

• Provides technical advice on ICT equipment specifications, procurement, and technology selection
• Coordinates maintenance and replacement of ICT equipment and technology assets
• Liaises with service providers and external technical support when required to maintain operational continuity.
• Supports field offices through technical visits, troubleshooting, and implementation of ICT solutions.

Key Achievements and Technical Competencies

• Manages organization-wide ICT support services across main and field offices.
• Maintains secure and updated computing environments through antivirus deployment, software updates, and system standardization
• Manages ICT asset inventory, maintenance records, and equipment lifecycle support.
• Delivers network, internet, wireless, printer, scanner, and end-user support services.
• Supports data backup, recovery preparedness, and information security initiatives.

Administration & Office Maintenance

• Maintains and updates the organizational asset register, ensuring accurate recording of asset additions, transfers, disposals, and changes.
• Ensures all organizational assets were properly tagged, recorded, and tracked in accordance with asset management procedures.
• Assists in conducting periodic physical asset verification and inventory audits.
• Conducts monthly stock checks of office supplies and consumables and reports findings to management.
• Coordinates routine office maintenance activities to ensure a safe, functional, and well-maintained working environment.
• Monitors the efficient use and safeguarding of office resources and organizational assets.
• Supports IT related procurement processes through preparation of specifications, inspections, and verification of newly purchased equipment and supplies.
• Maintains inventory records and condition reports for office equipment and assets across offices.
• Prepares periodic asset management, inventory, and administrative reports for management review and decision-making.
• Supports compliance with organizational procedures relating to asset management, office administration, and resource utilization. 
• Contribute to fostering a culture of accountability, learning, and safeguarding within the program.

Our Values

• Accountable to Children: Children can rely on us to respond to their voices and to treat them with respect and dignity.
• Transformative: Highlights our commitment to making real and sustainable improvements in the lives of children and communities, rather than simply continuing current practices.
• Equitable Justice:Emphasizes fairness, inclusion, and addressing inequality, especially for marginalized children and communities.
• Integrity:Integrity refers to ethical behavior, professionalism, and honesty in everything we do.

Experience and mandatory criteria

IT University Degree

At least 5 Years’ experience with humanitarian organizations related to IT and administration.

Proficiency in English, Pashto and Persian languages is highly essential, [i.e., reading, writing and speaking]

Highly objective, dependable, emotionally mature, sociable and communicative with good verbal and written communications skills.

Must possess good interpersonal, mediation, negotiation and conflict resolution skills.

Patient and with good understanding of humanitarian and development work.

Hardworking and able to work with people from different backgrounds.

Honest and accountable.

Flexible and can work under pressure.

Commitment to understanding War Child UK values.

Child safeguarding and Adults at Risk

Our work with children and at-risk adults to ensure their safety is our top priority. We are committed to safeguarding children and vulnerable adults in all aspects of our work. We maintain a zero-tolerance policy for any behavior or practices that put children and/or vulnerable adults at risk of abuse or harm. Successful applicants will be required to comply with and sign our Safeguarding Policy, Code of Conduct, and PSEAH Policy. You can find the Safeguarding and Integrity policies here:

https://warchild.sharepoint.com/sites/Integrity

Pre-employment checks

Employment with War Child will be subject to the following checks prior to your start date:

a satisfactory police record check and a clear LexisNexis and Due Diligence check

receipt of three satisfactory references

Submission Guideline

Fill in your information, and attach your documents before the closing date.

Applications of candidates submitted without a valid National ID will not be considered for shortlisting.

Applications after the closing date will not be accepted.

Please note that there is no telephonic inquiry and only shortlisted applicants will be contacted for written test/interview.

Application destination: https://war-child-alliance.jobs.personio.com/job/2870692