CSR

The Customer Service Representative (CSR) is responsible for providing excellent customer service, addressing customer inquiries and complaints, assisting customers with banking products and services, and ensuring customer satisfaction. The CSR supports account opening, customer information updates, documentation, and other customer-related transactions in accordance with the Bank’s policies, procedures, and applicable regulations. The position also promotes the Bank’s products and services while maintaining confidentiality, professionalism, and strong customer relationships.

Educational Qualifications

•Bachelor’s degree in Business Administration, Finance, Banking, Economics, or a related field. •Certification in customer service, banking operations, or financial services (preferred but not mandatory).

Experience Required

•Fresh graduate or 1 years of experience in customer service, banking operations, or front-line banking roles. •Experience in handling customer inquiries, resolving complaints, and processing routine banking transactions.

Competencies Required

•Strong knowledge of banking products, services, and financial regulations. •Excellent customer service, communication, and active listening skills. •Ability to handle account inquiries, and basic financial services efficiently. •Strong problem-solving skills and ability to handle customer concerns effectively. •Understanding of KYC (Know Your Customer) and AML (Anti-Money Laundering) guidelines.

Personal Attributes

•High level of integrity, professionalism, and confidentiality. •Friendly, approachable, and customer-focused attitude. •Ability to multitask and work efficiently in a fast-paced environment. •Adaptability to changing customer needs and banking trends.

leadership Capabilities

•Ability to build and maintain strong customer relationships. •Proactive in identifying customer needs and suggesting appropriate banking solutions. •Commitment to enhancing service quality and customer satisfaction. •Ability to collaborate with internal teams to streamline processes and improve service delivery.

• Fills up the account opening forms for the customers correctly & neatly.
• Enters all the details of the customer in the system to create Customer ID for the customer.
• Registers the Scan of customer’s photo and signature in the system.
• Prints ID card for the customers.
• Checks & Verifies the Client’s Signatures from the System where necessary.
• Verifies the available Account Balances.
• Attends to the Maker/Checker Procedure as required by the Bank.
• Opens different types of accounts for the depositor.
• Has knowledge of operation procedures & abides by the same.
• Explain details of all the facilities like internet/SMS banking/e-statement etc to the customers.
• Adopts all security measures as per the policy parameters of the Bank.
• Makes Sure that ID/Tazkera are checked and copies obtained where necessary.
• Attends to procedures related to cheque prior to clearing it.
• Issues cheque books to the customers.
• Provides best possible service to the customers.
• Makes transfer entries in the computer.
• Modifications in the customer Ids or accounts whenever requested by the depositors.
• Must be familiar with the Core Banking System and its use while attending to various types of transactions e.g. transferring and fixing the maturity dates of Fixed/Term Deposit etc.
• Must be familiar with transactions of both Islamic as well as Conventional banking.
• Reporting problems encountered to superiors immediately.
• To ensure that rules & regulations of the Bank, AML/KYC guidelines as well as Audit recommendations by the Internal Audit or DAB or the External Audit are followed in letter & spirit.

To attend to any other matter that may not have been mentioned in this document but is advised by Head of Department

Applicants who meet the above requirements should submit their updated Curriculum vitae (CV)/Resume to ([email protected]) Please Mention the position title and vacancy number in the subject of your E-mail otherwise your Email will not be considered. (CSR ) Note only shortlisted candidates will be contacted for further recruitment process.

Please note: Applicants who submit their CVs for this position must be original residents of Khost Province and currently residing in Khost Province. Only CVs of candidates who meet this requirement will be considered.