Branch Manager

A Branch Manager is responsible for overseeing the overall operations and performance of a branch. The main purpose of this role is to ensure that the branch achieves its business goals while providing excellent customer service. A Branch Manager supervises employees, assigns tasks, and motivates the team to work efficiently. They monitor daily operations, manage budgets, and ensure that company policies and procedures are followed. They also handle customer complaints and resolve issues in a professional manner. In addition, they work to increase sales, improve productivity, and maintain high service standards. The Branch Manager analyzes branch performance and prepares reports for senior management. They are responsible for maintaining a safe and positive work environment for employees. By building strong relationships with customers and staff, they contribute to the branch's long-term success and growth. Overall, the Branch Manager plays a key role in ensuring the smooth operation and profitability of the branch.

Qualifications

Minimum 3–5 years of experience in branch operations or managerial roles.

Strong leadership and team management skills.

Excellent communication and customer service abilities.

Knowledge of financial management, budgeting, and business operations.

Proficiency in computer applications and branch management software.

Strong problem-solving, decision-making, and organizational skills.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Good problem-solving and decision-making abilities.
• Customer service, sales, and relationship management skills.
• Time management, organizational, and financial management skills.

Job Location: Multiple Location, (Kabul, Nangarhar, Kuner) Afghanistan

Education

Bachelor's degree in Business Administration, Finance, Management, or a related field.

• Branch Operations Management

Manage day-to-day branch operations in line with institutional policies and procedures.

Ensure smooth functioning of financing, recovery, customer service, and administrative activities.

Implement head office instructions and operational guidelines effectively.

• Business Development & Marketing

Develop and implement branch-level marketing and outreach strategies.

Ensure achievement of financing, portfolio growth, and client outreach targets.

Identify new markets, products, and growth opportunities.

• Portfolio & Risk Management

Oversee financing portfolio quality and ensure acceptable PAR levels.

Review and approve financing proposals within delegated authority.

Monitor early warning signs of default and ensure timely corrective actions.

• Staff Management, Target Setting & Performance Monitoring

Assign monthly financing, recovery, and outreach targets to Financing Officers.

Monitor individual staff performance against assigned targets.

Provide guidance, coaching, and corrective support where performance gaps exist.

Conduct regular performance reviews and recommend rewards or corrective actions.

• Cash Purchasing & Expense Management

Manage and approve cash purchases in accordance with approved budgets and procurement policies.

Ensure all cash purchases for clients are necessary, reasonable, and properly authorized.

Verify supporting documents such as invoices, receipts, and purchase requests.

Ensure timely reporting and reconciliation of cash purchase expenses.

Prevent misuse of funds and ensure transparency in all cash transactions.

• Client Relationship Management

Maintain strong relationships with key clients, community leaders, and stakeholders.

Address client complaints and ensure high service quality.

Promote client retention and satisfaction.

• Staff Management & Capacity Building

Supervise, coach, and evaluate branch staff performance.

Allocate duties and set individual performance targets.

Identify training needs and support staff development.

• Sharia & Regulatory Compliance

Ensure all branch operations comply with microfinance regulations and institutional policies and ensure full Sharia compliance in financing operations.

Coordinate with Sharia advisors, internal audit, and compliance teams.

• Recovery & Collections Oversight

Oversee collection activities and ensure timely recovery of installments.

Manage delinquent and default cases in accordance with recovery policies.

Approve rescheduling or restructuring cases as per authority limits.

• Financial & Administrative Management

Manage branch expenses within approved budgets.

Ensure proper use and safeguarding of branch assets.

Oversee cash management, petty cash, and reconciliation processes.

• Collateral Management & Safekeeping

Ensure proper receipt, verification, and documentation of collateral provided by clients.

Oversee safe custody and secure storage of collateral documents and assets.

Ensure collateral registers are properly maintained and updated.

Verify that collateral is released only after full settlement of financing obligations.

Prevent misuse, loss, or unauthorized handling of collateral.

Coordinate with head office, legal, and audit teams regarding collateral-related matters.

• Reporting & Communication

Prepare and submit accurate daily, weekly, and monthly branch reports.

Communicate branch performance, risks, and challenges to management.

Ensure data accuracy in MIS and reports.

• Internal Control & Ethics

Implement internal control mechanisms to prevent fraud and operational risks.

Ensure transparency, integrity, and ethical conduct among staff.

Address misconduct and policy violations promptly.

• Stakeholder Coordination

Coordinate with local authorities, partners, and community organizations.

Represent the institution at local meetings and forums.

Support institutional branding and reputation at branch level.

Submission Guideline: interested candidates should submit their cv to ([email protected]) please mention position title in the subject line otherwise your application will not be considered. Only short listed candidates will be contacted.

Note : Candidates must specify their location in the application

Submission Email: [email protected]